Letters from some customers...
I live (far away) and was a little apprehensive about buying a used spa through the Internet from the other side of the country. I do buy many new things, with little problem, but nothing this big. The sales team especially James, his Dad Jim & Scott have been GREAT!! The tub was delivered on time and just as described and set up in a place by a great delivery team...one small problem with one of the jets...one phone call to Jim and it was on it's way. Gotta love that kind of service from a family-run company... Again, THANKS VERY MUCH!! for making this a very good experience and a great present for my wife (Oh, and me!)  - Marty Tellekamp, Toms River
Your sales and service departments are astounding! Thank you for being so helpful and understanding. - Healdsburg, CA We just wanted to drop you a note to let you know we are very pleased with our spa and the service we received from Inland (Empire) Hot Spring. Everything is in great shape and your delivery guys did a top-notch job. We would gladly do business with you again and we would be happy to be references should you have need of one in our area. Please thank Jim Martin and his wife for us!       - G.Collins	Excerpts from a letter written to Watkins Manufacturing about us: ...I would also like to commend the dealer, Inland Empire Hot Spring Spas. I was particularly impressed with the Inland Empire's facility's personal attention to my individual needs in purchasing a spa that would suit my purposes...both sales reps were extremely helpful...with the entire procedure... As a widow living alone, I will admit that I was extremely skeptical about making a major decision like this on my own. I said a few prayers...I feel like I purchased the "Cadillac of all spas". I just wanted to express my gratitude...and the excellent representation offered by Inland Empire Hot Spring Spas in Moreno Valley. I would not hesitate to recommend your company or this dealer to any of my family or friends.    -J. Banning,  Riverside, CA
I wanted to commend Lou and Carlos (the installers) on a job well done. they were very courteous and professional....Thanks again for all your help in helping us choose our spa. We love it!!  - S. Andeson
We just wanted to take a moment to thank you for all you've done. It has been a pleasant experience to deal with a store who really takes care of their customers and doesn't just give lip service. -Tom and Katie Cook
Two weeks ago I called and discussed a couple of problems we had with the refurbished...spa. I first talked to Amanda and was very impressed with her "customers are important" attitude...We are very pleased with the sales process, the price, the delivery, the customer care and the service...Thank you and thanks to Jim Baylus for training his staff to put customers first. You've got a great company, Jim. Keep up the good work.    -Chet
	It is with pleasure I write to inform you as to how pleased we have been with your Customer Service Representative Mr. Lou Lara. He has shown not just how good or great but OUTSTANDING customer service to us during the service call to our home. His assistance was cordial, friendly, very positive and with empathy for our situation. ...Even though we are totally out of your immediate area of sales and marketing, we thank you for following up and assisting us...  -G & P, Barstow, CA