spa dealer. In order to ensure the smooth and safe delivery of your
spa, listed below is important information that must be read and
acknowledged before we can deliver your spa.
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- You must provide a clear pathway to the spa site.
| First,
locate the dimensions of your spa on the following chart. The
dimensions shown are the measurements of the spa in the vertical
position on a typical delivery cart or dolly. Check with your dealer
for an exact measurement. Note: It may be necessary to allow for additional overhead clearance if the spa will be rolled up an incline or moved up stairs. Next, use the information and apply it to the diagram below to determine the feasibility of access. Keep in mind that the spas will remain on the dolly at all times. It may be necessary for you to remove a gate or fence to provide an unobstructed passageway. |
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| Spa Delivery Dimensions | |||
| Model | Width | Length | Height |
| Vista | 41" | 8'4" | 8'2" |
| Grandee | 41" | 8'4" | 8'2" |
| Envoy | 39"` | 7'9" | 8' |
| Vanguard | 39" | 7'3" | 7'10" |
| Sovereign | 36" | 7'9" | 7'4" |
| Prodigy | 36" | 7'3" | 6'9" |
| Jetsetter | 32" | 6'10" | 5'9" |
| 1. Check all gates |
|
| 2. Protruding electric meters | |
| 3. Gas meters | |
| 4. A/C units | |
| 5. Check low roof eaves | |
| 6. Check overhanging branches | |
| 7. Check rain gutters | |
| 8. Move away dog houses, trash, and other debris. | |
| 9. If there is a 90 degree turn, can we clear it? (Spas don't bend) | |
| 10. No more than 6 consecutive steps without a landing. (See below) |
- Inland Empire Hot Spring Spas is not responsible for leveling any ground or surface where the spa will rest. Any leveling MUST be done prior to delivery. The crew will not wait.
- Unless discussed by the customer and the salesperson prior to delivery, the spa will not be lifted up or down stairs, decks or placed in below-grade structures. These items constitute non-normal deliveries and require special handling and charges.
- 115V HotSpring Spas
115V models require a dedicated 20 amp circuit. This circuit is not supplied by Inland Empire Hot Spring Spas and should be run by someone experienced with electrical wiring, or by a qualified electrician, at the customer's expense. The spas come with their own waterproof GFCI box, and the delivery crew will install it on delivery. The electrician should have ready a single-gang box with three wires ready for hookup (hot, neutral and ground) - 220V Hot Spring Spas
220V models come with a separate sub panel that Inland Empire Hot Spring Spas will provide to the customer's electrician. It is the customer's responsibility to have the electrician wire and mount the sub panel to a proper location, and then to run from the sub panel to the spa location the proper wires for final hookup. These wires should be housed in 3/4" flexible conduit. The delivery crews are not electricians, cannot hookup or run electrical wires. Inland Empire Hot Spring Spas has complete electrical guidelines for the electricians, available on request. - 220V Spas (not Hot Spring)
All 220V wiring is the customer's responsibility. Delivery crews cannot run wiring. Details on wiring non-HotSpring 220V models will be provided ahead of delivery.
- We will call the customer 2 weeks prior to delivery to set up an estimated delivery day and time. Please understand that it is impossible to pinpoint the exact day and time of delivery at this point. Weather, mechanical problems and other unforeseen variables often affect the schedule.
- We will call again 24-48 hours prior to delivery to firm up the day and time.
- We will make a final call approximately 1 hour prior to delivery.
- We will unload the spa from the truck and place it in your designated area. Our service also includes set-up. We will hook up the GFCI box (110V models only) and fill the spa, checking all systems.